Terms of service

Welcome to Vices (the "Site"). By accessing or using our website, services, or placing an order, you agree to comply with the following Terms of Service. If you do not accept these terms, please discontinue use immediately.

1. Eligibility & Acceptance
You confirm that you are of legal age to purchase tobacco products in your jurisdiction.

By using this site, you agree to our Privacy Policy and these Terms.

2. Order Processing & Payments
Authorization: When you place an order, your payment method will be pre-authorized. The final charge will apply once your order ships.

Cancellations: Orders may be canceled before shipment. Once shipped, cancellations are not permitted, and any concerns must go through our Customer Support.

Customs & Taxes: You are solely responsible for any import duties, taxes, or customs fees imposed by your country.

3. Shipping & Delivery
Orders typically ship within 1-3 business days, but delays may occur during high-demand periods.

Vices is not liable for delays caused by shipping carriers or customs inspections.

If a package is lost or undelivered, you must contact us before initiating a chargeback. Unauthorized disputes may result in account termination.

4. Fraud & Security
We employ advanced fraud detection. Suspicious orders may be held for verification.

Fraudulent transactions, including chargeback abuse, will result in legal action and permanent banning from our services.

5. Product Authenticity & Descriptions
All products are genuine and brand new, though customs inspections may result in opened packaging.

While we strive for accuracy, product details (pricing, images, descriptions) may occasionally contain errors. We reserve the right to correct mistakes and are not bound by incorrect listings.

6. Order Modifications & Refunds
Vices reserves the right to cancel any order at our discretion.

Refunds or reshipments for disputed orders will be determined on a case-by-case basis.

7. Legal Compliance
You are responsible for ensuring your purchase complies with local tobacco laws and regulations.

These Terms are governed by the laws of Hong Kong, and any disputes will be resolved in its courts.

8. Changes to These Terms
We may update these Terms at any time. Continued use of the site constitutes acceptance of the revised terms.